Frequently asked questions

Do I need a referral?


  • Existing patients that we have seen in the past 6 months do not require a referral
  • New patients that do not want to use private health insurance do not need a referral
  • New patients that want to use private health insurance need to see their trusted GP for a referral to be eligible (exclusions apply – call us on 6162 2616 for details)
  • New patients that are being referred under the Medicare Chronic Disease Management Program require a GP referral as they would when they come into the clinic
For more information please call us on 6162 2616, email info@wahealthgrou.com.au or click Let's Chat!




How do I pay for the appointment?


Payment is completed by:

  • Pre-registering your details at Medipass for safe online payment and access any Private Health Insurance applicable to your appointment - click here to register

  • Phone payment to the clinic – call our lovely reception team on 6162 2616




Can I claim Private Health Insurance


Yes - provided you are eligible.




How long our Online Video Consultations?


Initial consultations are 40 minutes and follow up consultations are 30 minutes.




How do I prepare for the Online Video Consultation?


  • Be prepared 10 minutes before the consultation to get ready to go!
  • Ensure access to a laptop, computer, ipad/tablet device or smart phone that has reliable access to the internet with enough battery life.
  • Try to find a room where there is space to move about with limited background noise
  • Wear clothes that you feel comfortable to move around in! Keep in mind that whilst this is an online consultation – it is still a professional service





© 2019 by the Little Jimmy Brighter Future Fund